Service Request for PV Systems, Firefighter Switches and Connection Technology
Technical Support for Existing Systems: Commissioning, Fault Analysis, Maintenance, Claims and Support for QFire Firefighter Switches, DC Connection Technology, AC Boxes and Transformer Station Monitoring.
Sometimes things don’t go as planned – that’s unfortunately part of practical work.
Should one of our products unexpectedly not function as desired or require technical support, we are naturally here for you. Our service team ensures that your request is processed quickly, systematically and with technical expertise.
Please use exclusively the following form for service and support requests and describe your concern in as much detail as possible. Only in this way do we receive all relevant technical information to review the case internally, prepare it and develop the appropriate solution for you.
Telephone inquiries are helpful in many cases for initial coordination, but do not replace technical review. Without the necessary background information (e.g., system data, fault description, images or project details), fast and effective processing is often not possible.
The more complete your information, the faster we can process your request.
Please note:
If the service case does not fall under the warranty conditions*, we reserve the right to invoice our services based on actual effort. In this case, you will naturally receive a non-binding quote in advance. Costs only arise after your express approval.
* Exclusion criteria include, for example, willful destruction, incomplete installation, no internet connection, unstable AC grid,…